In case your electricity temporarily goes out, please check the electricity fuses inside your apartment. If all the fuses in your apartment are in the ‘up’ position, please check the main fuse. The main electricity fuse is located on the electricity counter, which may be found inside your apartment; or inside your building’s electricity counter room, which is usually located in the courtyard or in the basement of the building. If the main electricity fuse is in the 'down' position, and it is not possible to raise it to the 'up' position, then your electricity has been switched off due to unpaid electricity bills. Please contact your electricity provider to settle any outstanding bills. You will find information on how to pay electricity bills in the bills section.
If the main fuse is in the 'up' position, yet you still don’t have running electricity, please contact your energy provider about the issue. The name and contact details of your electricity provider are indicated on your electricity counter, and your electricity bill, if available. The two most commonly found energy providers are:
A2A: +39 02 36 60 91 91; Enel: +39 803 500
When calling your electricity provider, you will need to have at hand your Codice Fiscale, and the POD number of your electricity counter. The POD number is a long number starting with the letters IT, and is accessible by pressing the grey button on the front of the electricity counter.
If you require the assistance of an electrician, you may book an appointment with our trusted electrician at the cost of 60,00€ including vat. The appointment will consist in the electrician examining the issue; and should the issue be simple in nature, the electrician will be able to address it already during the first appointment. Should that not be possible, we will contact you to schedule a second appointment for the necessary repairs.
The appointment has to be prepaid by you. Should the electrician discover that the issue is the responsibility of your landlord (link to obligation of landlord), then you will be able to discount any costs incurred from your rent payments to the landlord.
You may order an appointment with our electrician clicking on the above button